Houston Implements New Billing System to Combat Inflated Water Bills

Mayor Whitmire’s “Water Bill Improvement Plan” Aims to Rectify Billing Errors

In response to a wave of inflated water bills plaguing Houston residents, the city has rolled out a new billing system designed to address the issue head-on. Spearheaded by Mayor John Whitmire, the “Water Bill Improvement Plan” took effect on April 1, marking a significant departure from the previous practice of estimating bills for customers with faulty electronic meter-reading devices.

Under the new system, single-family residential customers will be charged a fixed monthly amount temporarily. This measure aims to alleviate the burden on residents who have been unfairly charged for more water than they actually used due to malfunctioning meters.

According to recent reports from Houston Public Works, approximately 125,000 remote reading devices were found to be malfunctioning, prompting the urgent need for replacement. As of now, nearly 92,000 devices have been identified for replacement, with ongoing efforts to address the issue as swiftly as possible.

To ensure consistency in billing accuracy, customers will continue to receive fixed usage bills until their devices are upgraded or confirmed to be functioning accurately. These bills, printed on distinctive blue paper, specifically apply to the city’s roughly 380,000 single-family residential water customers.

For accounts established after March 1, 2023, the fixed monthly usage is set at 3,000 gallons, based on citywide consumption averages. Meanwhile, older accounts have their usage amounts calculated from up to three years of historical data, with certain exceptions made for extraordinary circumstances such as severe weather events or leaks.

Crucially, the new system provides relief for customers who use less water than the fixed monthly amount, as they will receive credits for their actual consumption. Conversely, those exceeding the fixed amount will not be charged for the difference, offering further transparency and fairness in billing practices.

To assist customers in navigating these changes, an online dashboard has been established, allowing them to check the status of their devices and schedule appointments for assistance. Additionally, Houston Public Works has provided a dedicated hotline and website for inquiries during specified hours, ensuring residents have access to support when needed.

With the implementation of this new billing system, Houston aims to restore trust and confidence among its residents while working diligently to address the underlying issues contributing to inflated water bills. Mayor Whitmire’s proactive approach underscores the city’s commitment to delivering fair and accurate billing practices for all its residents.

Houston Public Works Customer Service: Phone: 713-371-1400

Website: Houston Public Works

Posted By: HTXNEWS

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